dewa jpPrivacy Policy

This page describes what we collect when you use dewa jp and how we keep that data protected. We at dewa jp take your privacy seriously. Our platform operates under a regulated framework, and we follow standard data-protection practices across account creation, deposits, withdrawals, and live-dealer sessions.

We collect personal information only to verify your identity, process your transactions, and provide customer support. We do not sell your data to third parties. This policy explains what information we hold, how long we keep it, and what rights you have over your data.

What We Collect on dewa jp

When you open an account on dewa jp, we ask for your email, full name, date of birth, and phone number. We also collect your residential address and a copy of a government-issued ID or passport for identity verification. If you deposit via DANA, e-wallet, mobile banking, or local payment, we record the transaction reference and the amount. We do not store your payment credentials — those are handled by the payment processor.

Our servers log your IP address, browser type, and the pages you visit on dewa jp. We use this data to detect fraud, prevent account takeover, and improve site performance. If you contact our support team via email or live chat, we keep a record of that conversation.

How We Use Your Data

We use your email and phone number to send account notifications — for example, when you log in from a new device or when a withdrawal is processed. We use your ID and address to comply with anti-money-laundering (AML) rules and to verify that you are of legal age in your jurisdiction. We use transaction logs to detect unusual activity and to help you recover your account if you forget your password.

Our dewa jp support team may access your account history to resolve disputes or answer questions about your deposits and withdrawals. We do not use your data for marketing emails unless you opt in.

Third-Party Processors

Our dewa jp platform uses third-party services to process payments, host our servers, and send emails. These processors are bound by confidentiality agreements and may only use your data to provide the service we request. Our payment partners (online payment, e-wallet, mobile banking, local payment, online payment, e-wallet, and your bank — mobile banking, local payment, online payment, e-wallet) receive only the information needed to complete your transaction. Our email service provider receives your email address and name to send account notifications.

Our servers may be located outside Indonesia. By using dewa jp, you consent to your data being transferred to and stored in jurisdictions where we operate.

Your Rights and Data Retention

You have the right to request a copy of the data we hold about you on dewa jp. You can also ask us to correct inaccurate information or delete your account. If you request deletion, we will remove your personal data within 30 days, except where we are required by law to retain it for AML or tax purposes — in which case we keep it for seven years.

If you have a complaint about how we handle your data, you can contact our support team. We will respond within 14 days. If you are not satisfied, you may escalate your complaint to the data-protection authority in your jurisdiction.

Contact dewa jp

If you have questions about this privacy policy or how we use your data on dewa jp, please reach out to our support team. We offer multilingual assistance and aim to respond to all inquiries within one business day. You can contact us via email or live chat through your account dashboard.

We update this policy from time to time. If we make material changes, we will notify you by email or by posting a notice on dewa jp. Your continued use of our platform after such notice means you accept the updated policy.